Shipping and Refund Policy
Effective Date: 18/5/2024
Shipping Policy
30$ Flat Rate Shipping in Australia
80$ Flat Rate Shipping Worldwide
Refund Policy
Introduction
At PLUTUS ERA, we are committed to delivering high-quality products and exceptional service. To maintain transparency and fairness, we have implemented a No Refund Policy for our online business.
Policy Overview
- Non-Refundable Items: All Items purchased, are not eligible for refunds.
- Exceptions to the Policy: Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 3 business days of receipt. Upon verification, we will offer a replacement. If replacement is not available we will offer you full refund.
- Incorrect Orders: If you receive an incorrect item, notify us within 3 business days of receipt. We will correct the error promptly or offer you full refund.
- How to Request an Exception: If you believe you qualify for an exception to our No Refund Policy, please follow these steps:
a. Contact Customer Service: Reach out to our customer service team at enquiries@plutusercom.au with your order number and a detailed description of the issue.
b. Provide Documentation: Submit any necessary documentation, such as photos of the damaged or incorrect item.
c. Review Process: Our team will review your request and respond within 7 business days with further instructions.
- For any questions or concerns regarding our No Refund Policy, please contact us through the following channels:
Email: enquiries@plutusera.com.au
Legal Disclaimer
PLUTUS ERA reserves the right to modify or update this "Shipping and Refund Policy" at any time without prior notice. By making a purchase from our online store, you agree to the terms of this policy in full.
Thank you for understanding and for choosing PLUTUS ERA. We appreciate your business and are here to support you with any concerns you may have.
